Privacy Policy 188bos — Member Personal Data Protection

188bos takes the privacy and security of every member's personal data seriously. This Privacy Policy is designed to give you full clarity on how we collect, use, store, process and protect your personal information when you interact with the 188bos platform — whether through our official website, mobile app, or any other service channel.

We believe that member trust is the most valuable asset in running our business. That is why privacy is more than a legal obligation for 188bos — it is a core company value. Every decision involving member data is made with care, placing member interests and safety above all else.

This policy applies to all 188bos platform users, including unregistered visitors, registered members, and anyone who interacts with our customer support services. Please read this document carefully. If you have any questions, our support team is available 24/7 via the platform's live chat.

188bos only collects personal data that is strictly necessary to provide members with a safe, legitimate, and quality service. The data we collect falls into several key categories:

Every piece of personal data we collect is used only for legitimate and transparent purposes. The following are the primary purposes for which 188bos processes data:

• Account Management: Creating, verifying and maintaining your member account; ensuring login security and preventing unauthorised access.
• Transaction Processing: Processing deposits, withdrawals and all financial transactions quickly, accurately and securely through supported payment methods.
• Identity Verification (KYC): Complying with legal requirements for anti-money laundering and age verification to ensure our platform is only accessed by eligible individuals.
• Service Provision: Enabling you to play, bet and access all 188bos platform features smoothly and without interruption.
• Customer Support: Handling enquiries, complaints and support requests effectively; maintaining communication records for future reference.
• Security and Fraud Prevention: Detecting, investigating and preventing any fraudulent activity, hacking, bonus abuse or suspicious behaviour.
• Platform Improvements: Analysing usage patterns to continuously improve the platform's design, features and performance.
• Marketing Communications: Sending information about relevant promotions, bonuses and exclusive offers — only to members who have consented to receive such communications.
• Legal Compliance: Complying with any applicable legal requirements, regulations or directives from relevant authorities.

188bos will not use your personal data for any purpose not stated in this Privacy Policy without obtaining your consent first, unless required by law.

188bos does not sell, rent, trade, or disclose members' personal data to external parties for commercial purposes. However, there are limited circumstances where we may need to share your data, namely:

• Payment Service Providers: Transaction information that must be shared with DuitNow, FPX, Touch 'n Go eWallet, GrabPay and Boost providers to process your payments. All these providers are bound by strict confidentiality agreements.
• Game Providers: Minimum technical data required by licensed game providers to ensure a fair and seamless gaming experience.
• Analytics Services: Anonymized and aggregated data used to analyze platform performance and user experience, without revealing individual identities.
• Legal Requirements: If we are required by a court, law enforcement authority, or relevant regulatory body to disclose certain information.
• Rights Protection: In cases where disclosure is required to protect the legal rights, property, or safety of 188bos, our members, or the public.

188bos continuously invests in security infrastructure to ensure members' personal data remains protected against cyber threats, unauthorized access, and data breaches. Key security measures we implement include:

• End-to-End Encryption: All data communications use 256-bit TLS/SSL encryption, ensuring your information cannot be read by third parties during transmission.
• Two-Factor Authentication (2FA): Members are encouraged to enable 2FA to protect their accounts with an additional layer of security beyond their password.
• 24/7 Monitoring: Our cybersecurity team continuously monitors systems to detect any suspicious activity or intrusion attempts in real time.
• Regular Security Audits: The 188bos platform undergoes regular security audits and penetration testing by certified independent security experts.
• Internal Access Controls: Access to members' personal data by 188bos staff is restricted on a need-to-know basis, with full audit logs maintained.
• Data Backup: Member data is regularly backed up to a secure, separate location to ensure rapid data recovery in the event of any disruption.

While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security against all cyber threats. We encourage you to also play an active role in keeping your account secure by using a strong and unique password and not sharing your login credentials with anyone.

The 188bos platform uses cookies and similar tracking technologies to enhance your experience, ensure the platform functions properly and analyse usage patterns for continuous improvement.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting anonymous data on how members use the platform — pages frequently visited, time spent and any errors encountered. This information helps us improve platform performance.
• Functional Cookies: Saving your personal preferences such as language, display settings and game preferences to enable a more personalised user experience.
• Analytics Cookies: Helping us understand overall platform usage patterns to make better development decisions.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of some 188bos platform features. Continued use of the platform after a cookie notice is displayed is considered your consent to our use of cookies.

As a 188bos member, you have the following rights regarding your personal data held by us. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact the 188bos customer support team via live chat. We will process your request within 30 working days. Some requests may require identity verification beforehand to protect the security of your account.

188bos retains members' personal data only for as long as necessary to fulfill the purpose for which it was collected, or for as long as required by applicable laws and regulations.

In general, our data retention principles are as follows:

• Active Account Data: Retained for the duration your account is active and for a reasonable period after account termination for the purpose of resolving any claims or disputes.
• Financial Transaction Records: Retained for a minimum of 7 years from the transaction date, in accordance with applicable financial and tax legal requirements.
• KYC Records: Retained for the period required under applicable anti-money laundering (AML) laws.
• Communication Logs: Customer support conversation records are retained for 2 years for quality control and reference purposes.
• Analytics Data: Anonymized data used for analytics purposes may be retained for longer periods as it contains no personally identifiable information.

Once the retention period expires, your personal data will be securely deleted or anonymised in accordance with the data disposal procedures established by 188bos.

The 188bos platform may contain links to third-party websites or services in certain contexts. This Privacy Policy applies only to information collected by 188bos and does not cover the privacy practices of any third-party websites or services you may access through our platform.

188bos is not responsible for the content, privacy policies, or practices of any third-party websites. We encourage you to read the privacy policy of every website you visit, especially before providing any personal information to them.

Third-party game providers operating within the 188bos platform are also subject to their own privacy policies, although they are bound by strict data protection agreements in the context of their partnership with 188bos.

188bos reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or new platform features. Any significant amendments will be communicated to members via an in-platform notice or email.

The "Last Updated" date at the top of this page will be updated whenever changes are made. Your continued use of the 188bos platform after any amendments are published will be considered your acceptance of the updated terms.

We encourage you to review this page periodically to stay informed about how we protect your personal information. If you disagree with any amendments, you have the right to close your account and stop using the platform.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us. The 188bos privacy team is here to help.

For formal requests relating to data privacy rights such as access, correction, or deletion of data, please contact us via live chat stating the type of request. We will verify your identity before processing any data request to ensure the security of your information.